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WEEK 1
TOPIC: Consumer challenges and right
SUB-TOPIC: Redress option for the consumer, procedure for seeking redress.
Consumer redress is a set of guidelines that protect all consumers. It is a way of making sure that all consumers are treated the same and it provides a method of how to deal with it if one feels he/she has been treated poorly. Some of the consumer redress options include the following:
- Public authorities: for example, Consumer Protection Council (CPC). The primary function of this body is to protect buyers of goods and services against low quality or dangerous products and advertisements that deceive people. They make laws that perform this function. Consumer Protect Council is among the first point of call to aggrieved consumer. It is the best of all redress option because it can result in a positive response from suppliers in term or providing compensations.
- Individual court action: this is very common especially where consumer is a victim of serious fraud. For example, government failure to provide infrastructure but will intimidate consumers to pay using all forceful means, sale of land with forged document etc. this process demands money, time and it is frustrating because of time delays in court.
- Consumer organization: examples of these are market associations and associations of interest groups (motor parts association, yam seller’s association, Nigeria Union of teachers, etc.) this have helped in bring action against companies on behalf of consumers.
- Alternative Dispute Resolution (ADR): In this case mediators between suppliers and consumers are appointed by court or organizations. Mediators should be persons of proven integrity. He should also be neutral in his judgment. This process is prone to abuse in some cases.
- Collective court action: this is also very common especially with association of interest groups, usually against government agencies. It is very convenient for consumers because they employ the service of a lawyer, pay little and save time of going to court.
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