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CLASS: SSI
FIRST TERM: E-LEARNING NOTE ON CATERING PRACTICE
WEEK ONE (1)
TOPIC: DEFINITION AND MEANING OF HOSPITALITY INDUSTRY
CONTENT:
- Definition of Hospitality and Meaning of Hospitality Industry
- Origin and segments of Hospitality Industry.
Sub-Topic 1: DEFINITION OF HOSPITALITY
Definition: The word ‘hospitality’ is a Latin word ‘hospes’ meaning host or guest. It now translates to meeting the needs of guests with kindness, liberality and goodwill while they are away from their homes. The term hospitality refers to the cordial and generous reception and entertainment of guest or strangers, either socially or commercially. It is a relationship between a guest and a host. It refers to the reception people receive when they visit friends and family or while they are at a hotel or eating in a restaurant.
Meaning of Hospitality Industry.
The hospitality industry involves friendly and generous behaviors towards guest. It also deals with foods and drinks. The industry operates in a wide range of sectors. Its activities impact on the daily lives of almost every member of society. People working in the hospitality provide food, drink and accommodation to meet the needs of the domestic and international leisure and tourism markets. They also provide hospitality services in offices, department stores, hospitals, prisons, sports centers, leisure centres, and clubs and so on. The hospitality industry therefore does not just include the commercial or profit sectors where payment is made directly by the customer, but also the non-profit sector where payment is made indirectly.
The hospitality industries flourish where there are improved economic conditions. As people become wealthier, their incremental income and disposable income are usually spent on pleasure and luxury items.
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