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TOPIC: House keeping
Sub Topic 1: Meaning and Importance of housekeeping
Sub Topic 2: Department, personnel, duties/responsibilities and the duties of a receptionist.
MEANING OF HOUSEKEEPING
House-keeping may be defined as the provision of a clean, comfortable and safe environment. It is the general care, cleanliness, orderliness and maintenance of business or property. It is also the management, care and servicing of property and equipment of an industrial or commercial building or organization. It is not confined to the housekeeping department as every member of should be concerned with the provision of these facilities in their various department. For example, the chief house keeper in the kitchen, the restaurant manager housekeepers in the restaurant.
Housekeeping involves all the activities carried out to ensure the cleanliness, general care, orderliness and maintenance of business and property. Housekeeping can be done in the home (domestic) or in an establishment.
Housekeeping in any hotel, motel or guest house plays very important role in the life of such establishment. The house keeping department earns most money as the let out accommodation to guest and the satisfaction of the guest is of prime importance. They make sure the house is clean, care for the guest, receive guest and make them feel at home, tidy the room, make the beds especially in hotels, motel and guest houses.
House keepers are the people that do the house keeping work.
IMPORTANCE OF HOUSE KEEPING
- To achieve maximum efficiency possible in the care and comfort of the guest.
- Establishing a welcoming atmosphere and a courteous, reliable service from all staff of the department.
- Ensure a high standard of cleanliness and general up keep in all areas for which she is responsible.
- To train, control and supervise all staff attached to the department.
- Establish good working relationship with other departments.
- Ensure safety and security regulations are made known to all staff.
- Keep the general manger or administrator informed of all matters requiring attention.
FACTORS THAT INFLUENCE HOUSEKEEPING
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