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WEEK 3
OFFICE STAFF
CONTENT:
- Meaning, functions and qualities
- Confidentiality of office information
MEANING OF A CLERICAL STAFF
A Clerical staff is someone who is employed either in a private business organization or government establishment to perform clerical duties with a corresponding payment of wages called salary. A clerical staff is also referred to as a clerk. A clerk can also be defined as someone who does routine duties in an office. Such duties include: record keeping, staffing service, filing of documents etc. Examples are typists, account clerk, messengers etc.
QUALITIES OF A CLERICAL STAFF
Qualities of a Clerical Staff are divided into two: Personal Qualities and Job Qualities
Personal Qualities of a Clerical Staff
- Sound educational qualification required of his/her position in the office.
- A good appearance which means that he/she has to be neatly dressed at all times.
- Interest in job and ability to finish his assignments on schedule
- He/she must be physically fit.
- Honesty and Integrity
- Punctuality and devotion to duty.
- Ability to carry out instructions.
- He/she must work in harmony with other office workers.
- He/she must have good communication ability. He/she should be able communicate well in the language used in the establishment
- Average intelligence and pleasant disposition.
JOB QUALITIES OF A CLERICAL STAFF
- A clerical staff must always come to the office on time and stay till the close of work.
- He/she must have self-control; he should not leave the office before his boss.
- A clerk must keep all confidential matters to himself.
- He must be able to carry out his duties without being told.
- He/she must keep office environment tidy and be able to take good care of all equipment and stationery under his/her care.
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