The media media used for inter-departmental communication include?
A. circulars, advertisement and notice boards B. memoranda, circulars and the telephone C. memoranda, advertising and face-to-face D. momoranda, advertising and the grapevine Correct Answer: Option B – memoranda, circulars and the...
The best means of sending unwritten messages simultaneously to many branches of an organization within a country is the?
A. television B. telephone C. telegraph D. radio Correct Answer: Option C – telegraph
A step-by-step method of carrying out functions in an office is known as?
A. procedure B. organizing C. policy D. programme Correct Answer: Option A – procedure
The type of communication from a superior to a subordinate in an organization is referred as?
A. horizontal communication B. lateral communication C. downward communication D. upward communication Correct Answer: Option C – downward communication
The difference between personal selling and sales promotion is that while sales promotion includes free gifts and samples; personal selling involves?
A. distributing instructional posters B. face-to-face communication with customers C. premium programming for customers D. publishing promotional booklets Correct Answer: Option B – face-to-face communication with customersProducts
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