SS3 First Term Commerce Lesson Note – Consumer Protection

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WEEK 4

CLASS: SS 3

TOPIC: CONSUMER PROTECTION

FIRST TERM

CONTENT:

1. The need for protection
2. Consumer right
3. Consumerism
4. Instrument of protection e.g. legislation

Sub-topic 1: The need for protection

Consumer protection can be defined as the various ways and methods adopted by the government and private organizations to ensure that consumers are not cheated or exploited by the producers and middlemen and that they derive maximum satisfaction from the consumption of goods and services they pay for.

Reasons for Consumer Protection

1. Substandard goods or low-quality goods: Consumers are to be protected from such substandard and low-quality goods.
2. Misleading and fake advertisement: Consumers must not be misled as a result of buying a product or service.
3. Incorrect weights and measures: Consumers are protected to avoid the use of deceptive weights and measures in the sale of goods by the sellers.
4. To ensure maximum satisfaction: Consumers are protected so as to get maximum satisfaction from goods bought and value for money spent.
5. Unreasonable high price: The consumers must be protected from exploitation caused by unreasonable high prices.
6. Protection against harmful and dangerous goods: They should be protected against dangerous goods or goods that may be harmful.
7. Credit purchase agreement: They must be protected against false credit facilities e.g. hire purchase.

Sub-topic 2: Consumer Rights

The rights of consumers are as follows:

1. They have the right to choose between alternatives.
2. Consumers have the right to good things of life

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