SS1 Catering Craft Practices Lesson Note on House Keeping Personal

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HOUSE KEEPING PERSONAL

In the hotel, there are various people with different titles show their duties as housekeepers. They include’

The Head Housekeeper: Is he one who supervises three or more assistant housekeepers. He/she may be responsible for the following members of staff:

A) Assistant Housekeeper also called floor housekeepers as floor supervisors): They supervise the maids and carry out work delegated to them by the housekeeper. They supervise the maids and carry out work delegated to them by the housekeeper. They follow up the room cleaning, their function manufacturing high standard of cleaning rest solely on the efforts put in a general rule is one assistant housekeeper for 50 rooms.

b) The Room Maids (stewards) these perform the following functions:

(i) Cleaning guest rooms, toilets, bathroom, dress beds with clean bed linens.

(ii) Cleaning away used plates, drinking glasses, cutlery and service hays which were served by the room service steward

(iii) Reports any damage and fault promptly to the supervisor who then informs the housekeeper.

(iv) Send dirty bed linens and guest laundry to the laundry room.

(v) Assists the housekeeper by reporting any suspicious matter or bad habits about guests or staff. He also keeps vigilance on the rooms while working to ensure that unauthorized people will not the room.

(ii) The Florist: He/she is responsible for all floral arrangements and decoration throughout the year. The florist departmental is very important part of the housekeeping department. They tend both live and artificial flowers.

(iii) The laundry headman: This is another sub- section of housekeeping department responsible for receiving washing and ironing properly hotel linens such as bed sheets, pillow cases, blankets, towels, table cloths staff uniform and guest cloth after which these linens are to be returned safely without damage. He can also be called linen keeper.

(iv) Cloak room attendant: Is the person who looks after the ladies powder room.

(v)  House porters/ cleaners: Their work consist of removal of rubbish, the shifting of furniture, vacuum cleaning and other odd jobs.

QUALITIES OF A GOOD HOUSE KEEPER

The house keeper who has the ability and personality to

1. Make guests feel welcome
2. a pleasant personality
3. Inspire confidence
4. Ability to hide personal likes and dislikes
5. Smooth over difficulties
6. Conscientiousness, fair and just.
7. Train her staff (where she/he is the manager)
8. Be punctual, loyal to the establishment and staff
9. Be honest
10. Critical powers of observation

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