One of the functions of the retailer is?

A. granting credit facilities to close relatives
B. provision of after-sales services
C. branding and packaging of goods
D. warehousing of goods

Correct Answer:

Option B – provision of after-sales services

Explanation

After-sales service plays an important role in customer satisfaction and customer retention. It generates loyal customers and increases a brand value. This is one of the services provided by the retailers.