List and explain FOUR qualities of office correspondence. – NABTEB QUESTION

(i) Brevity: Avoid wordiness use words with the economy. Be brief.

(ii) Standardized: Routine business letters are stereotyped and follow patterns laid down by the firm.

(iii) Clarity: Office correspondence should be unambiguous for the reader to understand.

(iv) Logical: Office correspondence follows logical presentation of facts strictly drafted by superior before they are typewritten.

(v) Courtesy: The opening and closing complement should be courteous irrespective of whom the letter emanated from.

(vi) Completeness: The office correspondence although brief, should say what the writer intends to say.

(vii) Formal: An office correspondence should follow a formal style of writing. It should avoid the use of colloquial.