JSS3 Business Studies Lesson Note on Telephone and Internet Services

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TELEPHONE AND INTERNET SERVICES

TELEPHONE SERVICES

Telephones services are offered by the Nigerian Telecommunication (NITEL). NITEL was established in 1985.  Some of the services provided by NITEL are examined below:

Local Calls

These are calls which are made within a city or town.  For example, calls within Lagos State are regarded to as local calls

Trunk Calls

These are calls made from one town or city to another.  For example calls from Lagos to Kaduna, Yobe, Abeokuta, Ibadan are called Trunk calls.  To make trunk calls, a subscriber must first dial the code number of the city before adding real phone numbers.  They attract higher charges that local calls.

International Calls

NITEL makes it possible for subscribers to make calls to other countries of the world.  International calls attract higher charges and could be done directly or by asking the operator the NITEL switchboard to assist in making the call.

Conference calls

The procedure for conference calls is as follows:

1. Arrange with the operator to get the conferees together on each person’s telephone.
2. The operator informs the conferees that someone (eg. Mr. B) has made a conference call to discuss some issues.
3. The operator connects all the lines
4. The conferees can discuss and reach an agreement without leaving their various locations.

Telephone Directory

This is a book where subscribers can get telephone numbers either of business organizations or individuals.  This book is published by NITEL.

Telegram Service

NITEL makes it possible for Nigerians to dispatch telegrams within the country.  The sender fills a pre-printed telegram form, after which the clerk determines the amount to be paid.  The message is then sent to its destination through a fast electronic device called the telegraph.  Any messages sent will be received within forty-eight hours.

Telex Service

A telex system is a fast electronic means of written communication within and outside the country.  Messages are sent or received through a telex machine which can also print.  Many businessmen prefer telex messages to telegrams because it is faster and more confidential.

Fax Service

Just like telex, fax is a written communication system, except that it is faster than telex.  It is operated between two people who have access to fax machine. When the sender feeds the written message into the fax machine, it would automatically be transmitted to the expected receiver.  Fax services are commonly used by newspaper houses, banks, insurance companies, etc.

INTERNET SERVICES

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