JSS2 Civic Education Lesson Note on Consumer Right and Responsibilities

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Topic: Consumer Right and Responsibilities

 Content:

• Universal Right of a consumer
• Responsibilities of a consumer

• Universal Right of a consumer

In any society, there are rights that consumers should enjoy. As a consumer, there are legal rights when purchase of any commodity and service is done.

The following are the rights a consumer:

• Right to safety and protection from hazardous goods and services. The consumer must not be exposed to any danger when buying goods or services.
• Right to be informed and protected against fraudulent, deceitful or misleading information. The consumer must have access to information on the good he or she intends to buy.
• Right to choose and have access to variety of products and services at fair competitive prices.
• Right to be heard and to express and represent consumer interest in making economic decisions.
• Right to seek redress and to be compensated for misrepresentation, shoddy goods and services. The consumer has the right under the law to be compensated for buying defective goods.
• Right to consumer education, to be skilled and be informed.
• Right to a healthy environment that will enhance the quality of life and protection from environment problems.
• Right to satisfaction of basic needs of goods and services bought by the consumer.

Responsibilities of a consumer

The following are the responsibilities of a consumer:

• Responsibility to be aware and ascertain the quality and safety of goods and services before purchasing it.
• Responsibility of gathering relevant information and facts available about the product is very necessary. The consumer be kept informed about the new innovation on the product and changes in the market prices.
• Responsibility to think independently and make choices about well considered needs and wants. He must be able decide on what good is to be bought.
• Responsibility to speak out to inform manufacturers and governments of needs and wants.
• Responsibility to complain and inform business and other consumers of dissatisfaction with product or services in honest and fair manner.
• Responsibility to be an ethical consumer and to be fair by not engaging in dishonest practices which cost all consumers money.
• Responsibility to respect the environment and avoid waste littering that contributes to pollution.

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