JSS2 Business Studies Lesson Note on Consumer Rights

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Topic: CONSUMER RIGHTS

CONTENT:

• (i) Meaning of consumer right
• (ii) Origin of consumerism.
• (iii) Eight universal consumer rights

Sub-Topic 1: MEANING OF CONSUMER RIGHTS

Consumer right may be defined as certain privileges and liberty that every consumer enjoys. Consumers all over the world have some rights that should be respected and protected. Such rights should be respected by the producers/ suppliers of goods and services.  The state and some agencies are responsible for the protection of such rights.

ORIGIN OF CONSUMERISM

Consumerism can be defined as the organized efforts or actions of consumers or individuals to protect themselves against the unfair practices of businessmen. It can also be referred to as protection against injustice and the efforts to correct such injustices.

Consumerism came into existence when a movement started in the 60s to obtain a greater say in the quality of product they bought and the information they received from the sellers. They also sought to increase their influence, power and rights. This is the whole essence of the theory of consumerism.  

Sub-Topic 2:  UNIVERSAL RIGHTS OF CONSUMERS/CONSUMER AWARENESS

Consumers are important that is why they are regarded as Kings. Consumer  awareness is the right of consumers, and they are;

• Right to get value for money.

The consumer has the right to be adequately compensated with satisfaction for whatever product purchased with a warranty or guarantee. i.e. a consumer deserves to be told everything about the product as it will affect him or her.

• Right to be informed.

Consumers have the right to full information regarding the quality, price, weight,

Manufacture date, expiration date, contents of the product, availability of a commodity. They also have the right to alert on any increase in price or quality change.

• Right to safety.

The consumer has the right to purchase products that are safe and injurious to his   or her health.

• Right to choose or make choice.

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